• Privacy Policy
  • Refund Policy
  • Cancellation Policy
  • Delivery Policy

Privacy policy

Our commitment

teamOxio has never and will never sell your information to any third party for advertising, monetary purpose or showing you other people's ads and promotions. This policy explains what information we collect from you, how it is used and who can access it.

Part I – Information teamOxio collects and controls

We only collect the information that we actually need and which is important to us to provide services to you. Some of that is information that you explicitly give to us during the normal course of business like inquiring about our products/services, project negotiation, working on a project, maintenance or after sale support etc. We store your name and contact information like phone, social profiles, address etc., and your own project related information.

When you visit our websites or use our services, we automatically log some basic information like how you got to the site, where you navigated within it, your location and what features and settings you use. We use this information to improve our websites and services and to drive serve you better while providing our services.

Sometimes we receive information indirectly for example if you ask about our services through one of our partners or we get a lead from our partners or forums or other similar sites.

All the information that you share about your project with us during project negotiation or consultation is considered as business secrets and treated as strictly confidential and teamOxio doesn't share it with any third parties without your permission.

What we do with your information

We use your information to provide the services you've requested, create and maintain your accounts. We also use it to communicate with you about the services you're currently using, your support requests, feedback and information about our new services and products that you may like. We analyze the information we collect to understand user needs and to improve our websites and services.

We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such our legitimate business interests.

You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly.

We limit access to your personal information to our employees and vendors who have a legitimate need to use it. The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). teamOxio undertakes to provide you the same rights no matter where you choose to live. We keep your personal information for as long as it is required for the purposes stated in the Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information whichever is appropriate.

Part II – Information that teamOxio processes on your behalf

If you handle other people's data using teamOxio services for example if you are one of our partners , such as information about your customers or employees, you are entrusting that data to us for processing. Being a service providers you may share your customers, employees, vendors data as a part of project development process. You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.

If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employee, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.

Part III – General

There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety. We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it. Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties. You can always contact us to: ask questions about our privacy practices, alert us if you believe we have collected personal data from a minor, or ask to have your personal information removed from our records.

Refund policy

teamOxio believes in customer satisfaction, and therefore has a considerate cancellation policy. We, as a merchant, provide a service that comes in the form of services. As such, our offering is not a tangible product that can be returned for a refund. It can be used immediately upon receipt; there is no product to return.

  • teamOxio undertakes all projects under the purview of Milestones that dictate the direction / road-map followed by the project.
  • All Web Design/ Development/ Applications are carried out and accepted upon a complete analysis and discussion of the project scope document, in order to make sure that teams have complete understanding of the work needed to be done, eliminating possibilities of a project cancellation / reversal / dispute.
  • Since teamOxio and the Clientele realize that there is work involved in achieving every milestone of the project and completion of every module, a refund would not be possible for the work already completed.
  • No cancellations are entertained for those Services that the teamOxio marketing team has offered on special occasions. These are limited occasion offers and therefore cancellations are not possible.
  • Development Services and Consulting – if the services opted by you are time based services like consultation or hiring of a Dedicated Developer or sysadmin or pay by the hour jobs , these are non-refundable.

Cancellation Policy

All cancellation requests must be submitted on our CRM or emailed at: info@teamoxio.com. Your request will not be considered valid unless and until you receive confirmation on your submitted request.

  • We take an estimated of 1 week to process the cancellation request.
  • Cancellation of project is based on service level agreement, as agreed with you while starting the project.
  • Once project is released for beta delivery or the work is being done directly on your IT infrastructure, then these cannot be cancelled.
  • In event of cancellation of project mutually decided between you & teamOxio, you have to pay for efforts invested in project up to date of cancellation.
  • Source Code, Design or any other material related to project will not be delivered if payment is not settled by you.

Delivery Policy

We are in service business and doesn't have tangible item to deliver. So there is no chance of missing or misplacement of any item. Our deliverables are agreed to before the commencement of the project and are in form of designs file, software code & compiled application. These deliverable are delivered to you in form of electronic files using our CRM, Skype and/or email. Thereafter you have to save a copy of delivered electronic files on your server or on any storage media. Up-to 30 days from delivery date teamOxio can re-deliver the electronic files to you, thereafter teamOxio doesn't owe any responsibility.